Get answers to some of the questions you might have along the way.
Why shop at Chthonic Star?
At Chthonic Star, our intention is to help you develop or expand your craft with balance-conscious magical tools, supplies, and education to support chthonic grounding.
Our goal is to encourage practitioners to make environmentally friendly decisions, within their means, as often as they are able, and empower them to be an ever-improving responsible and respectful steward of planetary, energetic, universal, and spiritual power.
Are your products all natural?
All Chthonic Star branded items (candles, ritual bath blends, bath bombs, incense) are handmade and crafted from all natural and/or organic ingredients, free from phthalates, petroleum and parabens, fillers, synthetic dyes and chemicals (including fragrances), and are cruelty-free.
We strongly believe in the ethical stewardship and wise use of earthly resources through environmentally responsible and eco-conscious witchcraft. As such, it is important for us to improve the environmental impacts of our operations and our offerings year-to-year while helping others find ways to improve the impacts of their personal practices.
We are not here to Greenwash! Unfortunately, and frustratingly, certain items considered essential to magical practices are either unavailable in eco-conscious varieties or, when they are, become prohibitively expensive to the consumer. We strive to tackle these items one by one, finding individuals and companies who can produce sustainable versions of these products at competitive prices, and become an industry standard for how to start, grow, and/or improve the environmental footprints and handprints of pagan/occult operations and practices.
Nature is sacred and we are here to help her heal however we can!
How long will it take for my order to ship / arrive?
What is your return/exchange policy?
Chthonic Star does not accept returns or exchanges for online purchases.
However, we understand that things happen and if you receive a defective or damaged item, not related to shipping, contact us at email@example.com within five days of UPS or USPS proof of delivery so we can consider exchange or return options on a case-by-case basis. We appreciate your business, take pride in our products, and want you to be happy with your items. Please note that we will need images and/or video to support damage claims, and we will not consider claims after five days of proof of delivery.
Chthonic Star is not responsible for errors made by shipping carriers, damage due to transit, or lost or stolen packages. In these cases, it is up to the customer to file a claim with UPS or USPS directly.
How do I contact customer service?
Please visit our Contact page for information about how to connect.