Contact us
Please use the contact form below or email us at info@chthonicstar.com if you have any questions or feedback about our products. You can also reach us through Instagram or Facebook.
FAQ’s
Get answers to some of the questions you might have along the way.
Where are you located?
Chthonic Star is currently online-only, operating from Salem, MA. However, we are pursuing a storefront in Salem!
Stay tuned for announcements regarding a brick and mortar location.
Do you accept product submissions or consider collaborations?
If you feel that your product, art, or company resonates with our mission, please get in touch!
We love to meet eco-inspired individuals and are always open to considering products or collaborations that align with our mission and goals.
What is your return/exchange policy?
Chthonic Star does not accept returns or exchanges for online purchases.
However, we understand that things happen and if you receive a defective or damaged item, not related to shipping, contact us at info@chthonicstar.com within five days of UPS or USPS proof of delivery so we can consider exchange or return options on a case-by-case basis. We appreciate your business, take pride in our products, and want you to be happy with your items. Please note that we will need images and/or video to support damage claims, and we will not consider claims after five days of proof of delivery.
Chthonic Star is not responsible for errors made by shipping carriers, damage due to transit, or lost or stolen packages. In these cases, it is up to the customer to file a claim with UPS or USPS directly.
How long will it take for my order to ship / arrive?
During checkout, you will have the option to choose from standard/ground or expedited shipping options via UPS or USPS. Shipping speed is entirely in the hands of the carrier, and we encourage you to keep an eye on any tracking numbers provided. Please note that we cannot control, nor are responsible for, errors made by shipping carriers, damage due to transit, or lost or stolen packages.